M20 FAQs

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How can I acquire satellite signals?

Press the key, and then tap Settings > Navigation > GPS > GPS Status > . Make sure GPS is enabled.

Make sure the GPS has enough time to initialize. When the GPS is turned on for the first time, it may take a few minutes to initialize.

If you have traveled more than 600 miles with the GPS receiver turned off, set your location on the map: Press the key, and then tap Settings > Navigation > GPS > GPS Status > > Set Location.

How do I check the map version?

Press the key, and tap Tools > Manage My Data > Map Sets. Tap a map to view the version.

How do I check the software version?

Press the key, and tap Settings > System > System Information. Use the slider menu to view the device information and version.

How to do I back up and restore files?

Press the key. Tap Backup > Backup or Restore, select files, and follow the on-screen instructions.

Why can’t I place a phone call?

The call function may have been suspended because of low battery power. In low battery situations, you might be asked to turn off the call functions. You can still navigate in these situations (PND mode).

Why won’t my device turn on?

Charge the battery. See page 4.

Replace the battery. See the owner’s manual.

Why won’t my device charge?

Replace the fuse in the vehicle power cable. See the owner’s manual.

As a safety precaution in high temperature environments, the device will suspend charging and use battery power. If the device is mounted in a vehicle, remove the device from the mount and place it out of direct sunlight.

How can I avoid deleting the map file?

In Mass storage mode, do not delete or format the original directories, such as Garmin and Documents. Do not delete files for which you do not know the purpose.